On May 14, Heqichang's Spring Bamboo Shoots Academy held a special training session on "Communication Skills and Effective Communication Techniques," led by Chen Tao, Sales Manager of the Resin Business Division.

Focusing on communication as a core workplace competency, the training began with the definition, purpose, and principles of communication, and explored key communication details such as body language, tone of voice, and personal image. The session emphasized that an open, confident, and natural communication style can help build trust and connect more effectively with others.

The training focused on three core communication skills: listening, expressing, and questioning. Through interactive activities, participants gained a deeper understanding of the importance of effective communication. The course also covered common factors that can affect listening, as well as practical guidelines such as the "Ten Dos and Ten Don'ts" and the "Eight Key Elements of Effective Listening."

The training featured an engaging learning atmosphere, with interactive discussions and a knowledge assessment to further enhance participants' engagement and learning outcomes. Through the session, employees developed a deeper understanding of communication skills and customer interactions, laying a solid foundation for more efficient collaboration and better customer service in their future work.